Communication and Negotiation (online)
The aim of the module is to familiarize with basic and effective communication systems and methods of negotiation. Special attention is paid to their advantages and limitations, as well as to the original PIN negotiation method.
Lecturer of the study module
Annotation
The aim of the module is to become familiar with basic and effective communication systems and negotiation methods. Special attention is paid to their advantages and limitations, as well as to the original original negotiating PIN method.
Syllabus
There is a well-known saying about “impossibility not to communicate with others”, less known, but equally true of Konrad Lorenz: “saying does not mean to hear yet, hearing does not mean to understand yet …” In practice, we can encounter various influences and difficulties, the interviewer and the listener, who are distracting in communication. For example, we can mention, for example, bringing tensions and emotions into the conversation, expressing aggression, constant praise and compliments, unwillingness to hear something, searching for “one objective truth”, jumping into speech, etc. The different communication systems mentioned here approaches in dealing with these disturbances and difficulties.
Literature
- BEHRMANN, M. Negotiation and Persuasion: The Science and Art of Winning Cooperative Partners. Gulls Nest Books, Inc. ISBN 9780889374676.
- BERNE, E. Games People Play. Free Shipping Books. ISBN 9780133461978.
- COHEN, H. You Can Negotiate Anything. Glenthebookseller. ISBN 9780553281095.
- EGGERT, M., FALZON, W. Resolving Conflict. GlassFrogBooks. ISBN 9781903776063.